Support
Something not working, a purchase gone missing, or a question about your data? Email the studio and we’ll help.
Write to hello@jetstudiollc.com
Put this in your email
- The name of the app or game
- Your device and its operating system version
- What you expected, and what happened instead
- Screenshots or a screen recording, if you have them
Common questions
How do I get a refund?
Purchases are handled by the app store you bought from, so refunds are too.
App Store: request one at reportaproblem.apple.com.
Google Play: follow Google’s refund steps at support.google.com/googleplay/answer/2479637.
I bought something and it isn’t showing up.
Open the app’s settings and choose Restore Purchases while signed in to the same store account you bought with. If that doesn’t work, email us with the app name and the date of purchase, and we’ll sort it out.
Will my progress move to a new device?
Where a product supports it, progress syncs through your platform account, such as iCloud or Google Play Games. Sign in with the same account on the new device. Each product’s store page says whether it supports sync.
How do I delete my data?
Deleting an app removes the information it keeps on your device. To delete anything we hold about you, such as support emails or data linked to an account in one of our products, email hello@jetstudiollc.com with the subject “Delete my data” and tell us which product you use. We’ll confirm once it’s done, within 30 days.
How do I report a bug?
Email us with the details listed above. Bug reports go straight to the people who build the product.
Policies